Capabilities

This pages goes over a high level overview of the capabilities of NetSuite and the various applications such as, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), eCommerce, Professional Services Automation (PSA) and other applications.

Customer Relationship Management (CRM)

Overview

NetSuite CRM+ not only gives you the entire suite of tools to manage your sales and marketing division but also gives you detailed information about clients and allows you to manage orders, renewal, past orders, customer service and more.

NetSuite CRM+ results in increased productivity of your sales team and allows you to have outstanding customer service by giving you a 360 view of your customer life cycle.

 
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Lead to Opportunity

  • Marketing Automation – By allowing you automate your entire marketing strategy you will be able to better align campaigns and programs with your sales teams. This application provides an ability for you to target, build, execute and measure the success of your marketing campaigns—taking the complexity out of lead qualification and conversion.
  • Opportunity Management – NetSuite’s marketing automation solution allows you track and measure a prospect’s activity thus allowing you to identify when a lead meets known buyer-readiness conditions. From there you are able to pass that lead to your sales team allowing them to have a fully hot lead ready to buy.
  • Sales Team Management – Set targets for your sales team as well as enable effective collaboration and team selling to streamline the sales cycle. This makes it easier for your team to be able to focus on what matters.
  • Sales Forcasting – Sales forecasting can often be a mystery to your management team, but NetSuite CRM+ takes the guesswork out of forecasts with real-time sales data, complete visibility into opportunities, and a rich set of forecasting tools. Probability-based forecasting offers weighted measurement of pending opportunities, quotes and orders, with the ability to make necessary adjustments as deals progress.

Opportunity to Order

  • Quote Management – Streamline the quote and order process with a fully integrated quote-to-order, cash and fulfillment solution.
  • Order Management – With Netsuite’s CRM and ERP solutions, your quote will instantly transfer to an order and be sent to your production team. This means, no double adding in information into two different systems and no losing any information during the transfer. This allows your staff to come onto the project fully briefed on the entire sales cycle and pick up where they left off.
  • Sales Commissions – Netsuite’s CRM calculates your team’s commissions on every project so they don’t have to worry. This accounts for reoccurring and one time sales as well as various types of commission calculations.

Order to Service

  • Customer Service -NetSuite’s integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs. You want your entire team to be able to treat your client like they’re your only client. In order to provide great customer service you need to have a full view of the sales, production and follow up support the client has received.
  • Upsell and Renewals – Allowing your team to have the whole picture of the client at the click of a button empowers sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.
  • Re-sign – When you have satisfied customers that have been carefully looked after not only during but post project wrap up or post purchase, you are more likely to be able to re-sign them for additional services. Not only are you able to resign but also attract new customers.

Enterprise Resource Planning (ERP)

Overview

Not your typical ERP solution, NetSuite ERP is robust and encompasses all areas of your company’s financial business processes and back-office operations in the cloud – including accounting, payroll, purchasing, inventory and supply chain and order management.

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

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Financials

  • Accounting –  NetSuite online accounting software seamlessly couples core accounting functions such as general ledger, accounts receivables and accounts payable with strong compliance management. Improve business performance, increase financial close efficiency and reduce back-office costs with standardized processes using a single, integrated solution.
  • Fixed Asset Management – NetSuite Fixed Asset Management supports detailed asset management, including maintenance schedules and insurance, while providing tight accounting integration so that your fixed asset information is always presented accurately on the financial statements. This includes flexible depreciation management, fixed asset rollforward, workflow management and integrated financial reporting
  • Recurring Revenue Management – NetSuite’s recurring revenue management solution integrates all of your front and back-office processes for your subscription-based business. You’ll always have a complete, real-time view of your customers and their interactions. Improve customer retention and watch your business grow as existing customers renew and new customers get acquired.
  • Payment Management – SuitePayments is the smart way to meet all of your payment processing needs directly from within NetSuite. Whether your business accepts payments through online self-checkout or for the settlement of an outstanding invoice, you can accommodate all customer preferences. And, because it seamlessly integrates with NetSuite, you will have access to payment-related information in real time.
  • Financial Planning – NetSuite’s financial planning solution provides flexible, “what-if” financial modeling capabilities to help companies meet their budgeting and ongoing forecasting needs. Model and evaluate different financial scenarios to set targets for your annual operating plan, in a bottoms-up or top-down manner, and then analyze the variance between actual and projected results to manage business performance.

Time Tracking and Payroll

  • End-to-End Payroll Management – Calculate earnings, deductions, company contributions and taxes automatically. Print paychecks, stubs and W-2 forms yourself, sign up for an optional W-2 and paycheck printing service or pay with direct deposit. Enable paperless payroll with online Employee Center.
  • Automated Tax Management and Filing – Prepare, print and file W-2 and 1099-MISC forms. Access to all U.S. federal and state tax tables including tables for approximately 10,000 local taxes. Complete all payroll tax forms online, pre-filled with employee and employer data and more.
  • Time Sheet Management – When it comes to timesheet management, you need to make it simple and easy for employees to enter hours worked and supporting timesheet information. The more manageable the process, the more likely timesheets will be accurate and entered on time. With NetSuite, users can quickly and easily capture detailed timesheets, whether in the office or on the road. NetSuite timesheet management allows mapping of timesheet entry and approvals to your unique business requirements—ensuring you capture the right information the first time, every time.

Supply Chain, Inventory and Shipping

  • Receiving and Putaway – Receive items as they come into the warehouse and utilize putaway strategies to find the best storage bin location. Perform putaway with step by step directions on a RF/Mobile handheld.
  • Order Fulfillment – Fulfill orders efficiently with Wave Selection and Release. Pick, Pack and Ship optimally with use of system directed picking and packing. Easily manage kits and work orders.
  • Inventory Management – Replenish forward pick locations dynamically, perform inventory moves across bin locations, release and resolve cycle count plans. Track Serial # and Lot # along with FIFO and expiration dates.
  • Real-time Visibility and Control – Gain real-time visibility into warehouse operations with WMS Dashboard, monitor inbound and outbound metrics, labor productivity tracking and more.

eCommerce

Overview

SuiteCommerce is the eCommerce component of NetSuite’s applications. SuiteCommerce combines eCommerce, order management, inventory, CRM and financials as well as enables an engaging experience for customers on any device.

Deliver true cross channel shopping and service experiences through a single commerce cloud platform that combines eCommerce, in-store Point of Sale check out systems (POS) and order management with your back office systems.

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Website and Online Store

  • Design the Experience You Want for Your Brand –  Pixel-perfect design capabilities and unlimited layout control enables designers to create any customer experience, from altering the page layout to changing the interaction design. Click here for a preview of Ibex using SuiteCommerce.
  • Multiple Brands, Multiple Sites. Create and manage multiple websites for individual brands, geographies and business models—all from a single site instance. Click here for a preview of Teno and their various brands.
  • Personalized Experiences –  Increase sales by segmenting customers to drive engaging and personalized shopping experiences, marketing campaigns and promotions.
  •  Any Device – Responsive web design allows you to build device-optimized online shopping experiences that display elegantly across all devices, from mobile phones to tablets to laptops to desktops. Plus, you’ll have only one platform, instead of maintaining multiple fragmented systems and user experiences.
  • Expand Globally –  Run your business around the world from a single platform that supports multiple countries, languages, tax rates and currencies.

Vendor Portal

  • Fulfill Orders Quickly and Effectively –  Manage orders from multiple channels — POS, web, call center, mobile, kiosk — all in one place. Customers, suppliers and partners always know exactly what’s happening with every order. Process orders faster, have more satisfied customers and lower operational costs.
  • Optimize Inventory –  Real-time, enterprise-wide inventory visibility, including stores, is key to enabling a buy anywhere, fulfill anywhere experience. Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
  • Better Manage Suppliers and Stock Levels –  Connect global supply and distribution chains to ensure real-time information sharing, better coordination, increased responsiveness and shortened time to market.

Customer Experience

  • Custom Customer Portal – Customer Portal enables you to provide customers with highly personalized, interactive service on the Web. Your customers will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base. With an open line of communication, and a range of self-service options, you’ll boost customer satisfaction as well as long-term retention.
  • Any Selling Model – Combine business-to-consumer (B2C) and business-to-business (B2B) selling models on a single platform with a dramatically lower investment and without the need to maintain separate systems

In-Store

Professional Services Automation (PSA)

Overview

NetSuite OpenAir Professional Services Automation (PSA), a part of NetSuite Services Resource Planning solution, helps you accurately plan, track and execute projects.

NetSuite’s OpenAir PSA application handles project management, resource management, project accounting, timesheet and expense management as well as streamlines invoicing and billing to ensure you have on-time project delivery and profitability.

Whether you are struggling to gain control over your projects, accurately invoice your clients or deliver more with less, NetSuite Professional Services Automation solution is the answer.

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Opportunity to Bidding

  • Gain Flexible and Automated Invoicing – Automate project invoices, manage approvals based on customer or project with an end-to-end invoicing engine, view outstanding balance on an invoice in real time and integrate project accounting with general ledger.
  • Automate Project-Level Revenue Recognition Processes –Recognize revenue according to its unique schedule and guidelines, leverage revenue recognition that’s separate from project billing to support how your organization measures profitability.
  • Monitor Project Profitability – Monitor and report on summary and detail project-level accounts including project profitability metrics and project budget versus actual in real time using easy-to-read graphs and reports.

Project Management

  • Get Visibility Into Project Profitability – Track all the financial metrics of a project including budgets, estimates, work in progress, bookings, invoices, billing milestones, percentage complete and costs.
  • Easy Project Setup – Easily set up projects using project templates, utilize flexible project duplication options to create new projects from templates and flexibly assign resources.
  • Gain Complete Project Visibility – View the entire project plan with an easy-to-read chart and get a comprehensive real-time snapshot of project status — down to the task level.
  • Create and Monitor Detailed Project Level Budgets – Create revenue and cost estimates for engagements and use “what if” scenarios to optimize price, margin, billing rates and staffing.

Billing and Financials

  • Get Visibility Into Project Profitability – Track all the financial metrics of a project including budgets, estimates, work in progress, bookings, invoices, billing milestones, percentage complete and costs.
  • Automate Project-Level Revenue Recognition Processes – Recognize revenue according to its unique schedule and guidelines, leverage revenue recognition that’s separate from project billing to support how your organization measures profitability.
  • Monitor Project Profitability – Monitor and report on summary and detail project-level accounts including project profitability metrics and project budget versus actual in real time using easy-to-read graphs and reports
  • Timesheet Approvals – Define user/project level approvals, amend approved timesheets, reject individual time entries on a timesheet or the entire timesheet and empower users to self-reject timesheets when needed.
  • Timesheet Entry – Customize time entry to meet business rules, tailor timesheet layout, include time for multiple projects on the same timesheet and track and submit time in bulk.

Other Capabilities

Supports Globalization

  • Overview – Growing regulatory challenges, compliance risk, financial penalties and more frequent system-based tax audits is leading to businesses being burdened with ever more complex tax compliance requirements. As the world’s #1 global cloud ERP, NetSuite OneWorld’s tax and compliance management capabilities provides a robust foundation for transparency, automation, simplicity and controls in the management of your global tax and compliance responsibilities, enabling you to grow your business globally with confidence.
  • Translation Capabilities – Translated in 19 languages including Chinese, Japanese, French, German and many more NetSuite OneWorld enables each employee to select his or her language of choice

Supports Company Subdivisions

  • Multiple Subdivisions – NetSuite integrates seamlessly into companies with multiple subdivisions that span over various types of verticals including manufacturing, physical products, eCommerce, services and project based services. NetSuite allows you to login to one dashboard for the entire company worldwide instead of broken up pieces of software that don’t interact.
  • Multiple eCommerce Brands – NetSuite allows your eCommerce company to integrate your multiple brands and multiple sites smoothly for your own staff and your customers.

Supports Multi-Tax

  • ERP Tax Management –  Netsuite’s ERP application has prebuilt tax intelligence to process sales transactions in compliance with proper regulations
  • Global Tax Management – Used in over 110 countries with support for the most widely used languages, NetSuite’s ‘out-of-the-cloud’ comprehensive indirect tax management and reporting capabilities cover over 90% of Global Gross Domestic Product (GDP) ensuring your business system is ready to handle your international footprint wherever your company operates.

NetSuite can help you address global tax challenges through:

Transparency—reduces audit risk with an always-on audit trail, access logs for both external and tax auditors and full drill-down from summary tax forms and reports to underlying transactional data demonstrating the source of calculations
Automation—enables standardized workflow across all international operations with tax calculation occurring as part of standard business processes
Control—Validation of data entry based on in internal standards and centrally defined configurable approval processes and exception reporting provide confidence in system administration
Simplicity—single system architecture means no re-keying of transactional or tax data, avoiding common errors and traceability gaps found in traditional point solutions

Supports Multi-Currency

  • Comprehensive Currency Management – NetSuite multi-currency management supports 190+ currencies and exchange rates enabling you to do business with both customers and vendors globally as well as a wide variety of payment options. It provides real-time currency conversion and financial consolidation for all your global operations.