NETSUITE SOLUTIONS FOR FIELD SERVICES MANAGEMENT (FSM)

Why You Should Run Your Business on NetSuite

Industries face challenges every day, many of which can only be met with boots on the ground. As an expert NetSuite solution partner with years of experience in the ERP space, we at SCS Cloud know the pivotal role that Field Services Management (FSM) plays in maintaining and upgrading industries around the world. And from order confirmation, GPS tracking and dynamic scheduling, to field inventory management, billing and customer engagement, we know firsthand that the one NetSuite solution designed to overcome those challenges is NETSUITE FIELD SERVICE MANAGEMENT.

HOW NETSUITE FIELD SERVICE MANAGEMENT CAN DRIVE YOUR FIELD SERVICES

NetSuite Field Service Management is an all-encompassing FSM solution built right into NetSuite. It was designed to drive rapid scheduling and dispatch, and among other things, also provides integrative asset management and customer service features right from its mobile app, enabling you to improve efficiencies from the HQ level down to your on-site technicians.

If you’re looking to optimize your field service operations, then our expert team at SCS Cloud recommends adding the synergy that only NetSuite Field Service Management can deliver.

NetSuite Field Service Management’s core features:

MOBILE APP

Here’s the only assistant your field technicians will ever need. The NetSuite Field Service Management mobile app can instantly access all the job information from anywhere, at any time. It can pull up project data (location, service history, safety concerns) in seconds, and empowers schedulers to update job status and streamline tracking across your fleet of trucks, vans and technicians.

View project details from the Mobile App
Update customer and service records
Create customized forms and checklists

Monitor inventory for real-time parts visibility
Record and submit expenses on the go

INVENTORY MANAGEMENT

Inventory management can be a large pain point in the FSM field and an even larger cost if mismanaged. That’s why NetSuite Field Service Management leverages the upsides of NetSuite’s robust inventory management tools to reduce inventory leakage, get rid of write-offs and dramatically cut low first-time fix rates (FTFR) due to incorrect parts and equipment showing up on the job.

Easily track inventory and stock
More accurate job planning
Eliminate secondary truck rolls

Built-in barcode scanner to match parts to orders
Capitalize on upselling opportunities

SCHEDULER

The NetSuite Field Service Management Scheduler can improve efficiencies across the board. By streamlining every facet of your dispatching process, from arrival on the job to job status updates and technician departure, the Scheduler is a game-changer. It also provides visibility into utilization and can help realize greater ROI by improving not only how you manage hours spent on the job but also how you capitalize on new business opportunities.

Create work orders
Drag-and-drop job scheduling
Update job status in real-time

Reduce dispatch time
Increase productivity

REPORTING

Producing the reports you need to run field services has always been challenging. With NetSuite Field Service Management, you can take advantage of NetSuite’s robust reporting and gain insight into customer asset records, forms and checklists, inventory management records and much more. Or better yet, create custom reports and saved searches so the data you want is always right at your fingertips. Through built-in reporting and and analytics, NetSuite Field Service Management delivers accurate business intelligence that provides your on-site technicians with the data they need, whenever they need it.

NetSuite’s full suite of reporting tools
Real-time analytics
KPI tracking and analysis

Improve decision-making, on-site or off
Capture data via mobile app

ASSET MANAGEMENT

NetSuite Field Service Management has everything you need to optimize asset performance and draw real intelligence from customer data. Captured directly in NetSuite, this data then enables your technicians to triage problems on-site, exchange valuable data with HQ and service customers. The result is better delivery outcomes and real-time management of fixed assets, customer assets, and every sub-asset comprising the complete service history.

Track, manage, and optimize asset performance
Transparency into full asset history
Quickly locate safety and compliance issues

On-demand asset recalls
Profitability reporting

THE BOTTOM LINE

SCS Cloud is among the NetSuite Solution Providers entrusted to expertly demo and implement NetSuite Field Service Management for clients. Using the dynamic mobile app as your gateway, we look forward to helping implement and provide the NetSuite Field Service Management solutions you need to help elevate your FSM operations above the rest of the field.

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Paramount Medical Solutions

We truly appreciate all your knowledge and expertise in helping us get the most out of NetSuite for our company. You are always very responsive to our requests for help. The recent projects are really helping to transform our business – introducing greater visibility and controls and, even better, saving us money! Thank you for all your support.

Acuant UK

Thank you for all your support in achieving our successful on time Go Live. Our migration to NetSuite following our Acquisition had numerous challenges – aligning to our Parent company Chart of Accounts, bringing together data from various repositories, migrating manual processes such as revenue recognition, configuring UK tax and more….Your experience and expertise meant that each challenge was met and enabled us to concentrate on our own integration and closing activities. Being able to come on site at the time of changeover really helped our UK launch to go smoothly. We really appreciate your ongoing support too!

Circadia

I was happy not just with your fair quote, but also SCS Cloud’s willingness to go the extra mile when the project turned out to be lengthier than originally thought. I was very pleased that not only did Marco work until he found a solution, but SCS did not charge us for the extra time. I felt very comfortable working with Marco, who was very patient and thorough in answering my many questions and explaining our options.

PayScale

The consolidated invoice feature has improved our billing process by allowing us to quickly create a detailed record of customer billings on the backend and, at the same time, provide a straightforward invoice to our clients. By being able to provide a more straightforward invoice, we can devote less time to explaining invoices to individual clients, which in turn improves the efficiency of our collection process and ultimately the customer’s experience.

Pivot3

You are without exception the BEST integration team I have had the pleasure to work with in my 20+ years. These things seldom complete on time … and that is with 6-12 month windows to accomplish the task. We truly began in mid-April, and in less than 3 months rolled out the new system. A system spanning from lead gen and deal reg, to opportunity management and quoting, on to service and support, with numerous moving parts in between. An incredibly impressive feat.

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